All American Appliance Service

Reviews about All American Appliance Service

• Elaine Posner

  May, 29 2018
  ★ ★ ☆ ☆ ☆
  I would have given this vendor 0 stars if I could!
  
  My washing machine had been putting holes in my clothes for a while before I called All American to repair. The service technician took two minutes to diagnose a very pricey drum/bearings repair, a repair they see all the time and something that All American could fix. Paid a $70 service call fee that, with coupon, would be rolled into the repair of the machine should I choose to repair.
  
  Since my warranty had, of course, just ended, I called Electrolux to see if they would cover the repair and much to my surprise, they agreed to cover both parts and labor.
  
  Called All American to order parts/schedule the repair on Friday. On Tuesday, Chris returns call and tells me that even though they are an authorized Electrolux repair service, they only do this repair IF THE CONSUMER PAYS, not if Electrolux authorizes the repair. In addition, the service call, which lasted all of two minutes, was not refundable, even though I want the machine repaired.
  
  What kind of ridiculousness is this? I want the repair, but you won't repair because Electrolux is paying, and not me?? And, to boot, you won't refund the $70 service call, even though I want you to repair my machine?
  
  Never in my life have I experienced this kind of customer service... Absolutely ridiculous!

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